My Federal Bank debit card was used for a card-based recurring transaction for a Tickertape subscription, processed via Razorpay.
Despite cancellation, auto-debit occurred on 03 Jan 2026.
Federal Bank has advised that the merchant must cancel the card mandate from Razorpay backend.
I request Tickertape to;
1. Immediately stop all debit card recurring transactions on my card and send me a confirmation of compliance in writing.
2. Provide your service request number for the above.
3. Process refund of the whole amount immediately.
Tickertape is responsible for this auto debit since I followed instructions on your website and cancelled the subscription ahead of due date. For the glitch in your portal please don’t hold me to ransom.
Ramesh K Pillai
My Federal Bank debit card was used for a card-based recurring transaction for a Tickertape subscription, processed via Razorpay.
Despite cancellation, auto-debit occurred on 03 Jan 2026.
Federal Bank has advised that the merchant must cancel the card mandate from Razorpay backend.
I request Tickertape to;
1. Immediately stop all debit card recurring transactions on my card and send me a confirmation of compliance in writing.
2. Provide your service request number for the above.
3. Process refund of the whole amount immediately.
Tickertape is responsible for this auto debit since I followed instructions on your website and cancelled the subscription ahead of due date. For the glitch in your portal please don’t hold me to ransom.
Appreciate a prompt action.