Tickertape Pro membership is mapped against an email address which should be used to login to Tickertape for accessing Pro features.
1 - The first step would be to check if you are logged in using the registered email address/broker ID. Please visit this article on how to check if you have Pro enabled on your registered email.
2- You might be logged out of your account while making the payment for a pro plan or inactivity over a long period of time. You need to log in again to access the Pro features. Please visit this article to know more about different login methods
3- If you have redeemed your referral points via zerodha and your account is yet not on PRO. Please refer to this article on zerodha points redemption.
You can always write to us at email@example.com if you face any issues accessing your Pro membership.