We have created a ticket for you and have sent a response over email.
Please check and let us know over the same email thread if you still face the issue.
Please write to us at firstname.lastname@example.org if you have anything else to raise.
We can see you have a Tickertape Pro account from this email which is active and running.
Can you check if you are logged in using your registered email?
For login, once you type in your email in login box you are sent a login link in your registered email. Clicking on this link will log you into your account.
Please write to us at email@example.com if you still face any issue.