Subscription fees deducted but not reflecting in my app
started a topic
3 months ago
Dear Tickertape team,
I just paid Rs.336 for three month subscription payment has been done via UPI through Paytm.
Subscription facilities not on can you please check on urgent basis. Payment slip attached herewith for your reference.
Thanks for reaching out to us. As per our records, your Pro access is up and running perfectly from our end. Could you please check if you are logged in with your registered email firstname.lastname@example.org?
Additionally do try the following steps -
- Do log out and log in again.
- Try clearing the app/browser cache and logging in again.
The steps should ideally work. Do keep us posted in any case.
14 days ago
Payment debited but pro membership not confirmed.