Tickertape

Tickertape Team

I subscribed to the Pro version as your platform is very impressive. But the login process is frustrating. A few observations:

------------

1. Session invalidates several times during the day.

2. Based on above, need to often validate via phone OTP.

------------

1. Login using only phone number is highly restrictive. 

2. Email validation is important, especially when Users are overseas or unable to access the phone.

------------

The above is both an issue and a request to upgrade as a feature. Please do consider the same if not already done so. 

Regards,

Abhilash

I have a similar problem. The mobile login is very unstable and keeps getting logged-out. I have logged in about 15 times today. 

Issue appears every few hours, seemingly randomly. I did notice the issue happen once when I navigated to the sub-domain, Stock Screener.

In my opinion, navigating to a sub-domain might be creating a session conflict. 

Please investigate. 

Tickertape team,

This issue is now occurring frequently. I was logged out twice in less than an hour today. 

Browser details: 

Microsoft Edge Version 118.0.2088.76 (Official build) (64-bit)

Please investigate on priority.