Tickertape

Same issue here: 'something went wrong.' I raised a ticket, but this feels like a complete scam. Here’s why:

1. No confirmation email or invoice regarding the purchase. How can we trust a platform that doesn’t even provide basic documentation?
2. No communication about this issue—no email, no notification on the platform. How can they just stay silent when something like this happens?
3. Zero trust for future investments. If they can’t handle this situation professionally, why should we trust them with our money in the future?
4. No complaint email ID, no phone number, no chat support. There’s literally no way to reach them. How is this acceptable for a financial platform?

This is beyond unprofessional—this is borderline scam behavior.

thanks Rahul ji for raising this issue... same case with me. It is still NOT visible on mobile app and portal both. I had raised a support ticket as well and no response on it for last 24 hours.

@TickerTape tape - please respond asap or do we need to connect with SEBI first?

hi all GOLD investors, i suggest, please raise support ticket officially on this link: https://help.tickertape.in/support/tickets

TickerTape don't have a direct customer care number but the ticket is assigned to Ms Gayathri Ravi, who responded on this forum that the GOLD investments will be available in 48 hours in the profile (due to some server issue). So let's show the patience.

48 Hrs are passing now. Already raised tickets. No response on it. May be need to connect with SEBI.

Also, is there any other way we all can be in touch to discuss on this, may be google group or something, hence we can decide on next action.

If they are not responding to us, let's make it public by using their social media, like I did. Let others see their true colors by commenting on their Instagram and X.

If they are not responding to us, let's make it public by using their social media, like I did. Let others see their true colors by commenting on their Instagram and X

I did, and they said they would get back to me on Monday. Who are you to fear? We can't withdraw our money, and they are not responding even after we raised a ticket. Let's post on their social media instead of just discussing it here.

Yes, I received the amount. May be mine was small amount so pass through. It took 2 days.

Try withdrawing in small chunks. Also, want to highlight that, the Gold rate applied during withdrawal was Rs.7000 only(while the buy rate was Rs.7360). But I ignored. Just try to get whatever you can, instead of nothing.