Tickertape

Hi I am unable to see or track my digital gold investments which I have made through the ticker tape app since last night. It’s still not visible. What’s the issue ??

Yes they have been shameless now. Last had contact on 30th aug through mail. Same thing, will get the money in 1 business day, they said. Now it’s 3 Sept today. Already 10 days since the withdrawal made.

Update, they provided me with deposit details, and I have now fully received my amount. It did took 6 days, but have now received the amount. Their support team is actually good, it’s just that there’s no option to connect them on call, & they mostly reply back late. So it takes multiple days to post your query. So things didn’t look good as an investor. Hopefully everyone had received their money.

Thanks for the update bro!

My gold investment is not showing in my portfolio. I have invested 5000 in gold .I am facing problem with tickertape. There's no body to respond.

I had withdrawn gold but not received in my account

I did 2 withdrawals. One with bigger amount on 23rd & second small one on 26th. Surprisingly I have received the second, small amount one the very next day on 27th. But there’s no update or response about the first withdrawal. Still waiting. I hope everyone will get in sometime.

So what is it now? Did y’all receive the money? It’s awfully quiet? I’m asking since I have my Gold parked with them too.. just want to breathe a sigh of relief.

We want to inform you that our dedicated team is committed to processing fund withdrawals within 1 business day. However, it's important to note that the bank's processing time for these funds is typically 3-4 business days. We sincerely apologize for any confusion this may have caused, and we have already escalated this issue to our concerned team to update our FAQs and provide clearer information to our valued customers.

Whatever May be the issue, atleast they should be professional enough to take responsibility and reply us, when will the money be credited. There’s no reply for emails as well. Anyone has withdrawn money from them in the past ??

Not yet. It’s already been 4 days. They are the biggest fraudsters. No option to connect with them.

Exactly we have no receipt of purchase, no email confirmation. No account number of our digital gold. And there’s no resolution till now. Already it’s nearly 18 hours, since the problem started. I wish we are able to withdraw our hard earned invested amount. No matter if there are minor losses, I will withdraw immediately.

48 hours is the time they are saying through mail, & mentioned in comments as well. Let’s hope it gets back to normal.